Terms of services

Last update: 20/09/2026

1. Details of the Operator (Service Provider)

The operator of this service is the Zanzibar-based WAX LIMITED, registered by the Zanzibar Business and Property Registration Agency (BPRA).

Registerd office: Zanzibar, Marumbi, Tanzania
ZRA Tin (Tax ID): 208-570-625
E-mail: info@amanibahari.com

2. Use of the service

By using the interface (via browse-wrap or click-wrap consent), the user acknowledges the binding nature of the contract. The legal recognition of digital contracting and electronic agents is based on the Electronic Transactions Act (Cap. 442) of Tanzania and Zanzibar.

3. House Rules and Available Services

The following conditions apply on the premises of the accommodation/service for the comfort and safety of guests:

Check-in: A photo ID and credit card must be presented.
Wireless Internet (Wi-Fi): Wi-Fi access is completely free for guests throughout the entire complex. The Service Provider assumes no responsibility for the security of the network or the protection of individual devices.
Parking: Use of the designated parking spaces is free of charge for guests.
Pet Policy: Pets are not permitted on the premises.
Accepted credit cards: Visa, Mastercard, Maestro, cash
Special requests: Fulfillment is subject to availability and may incur additional charges.

Violation of the ban on bringing in pets may result in the immediate termination of the contract and the imposition of a cleaning surcharge.

4. Prices and payment terms

The prices shown are in US dollars (USD) and include the 15% VAT required by Zanzibar tax regulations. Payment processing and data security are handled by payment partners authorized by the Bank of Tanzania (BoT). A tourism levy of 5 USD per person per night applies to guests over the age of 18.

5. Right of Cancellation

Under the Electronic Transactions Act (Cap. 442), the consumer has the right to withdraw from an electronic contract concluded at a distance within 7 days without giving a reason, unless the provision of the service has already commenced with the consumer's express consent.

Room reservations can be cancelled free of charge up to 7 days prior to arrival; within 7 days, 100% of the booking fee is payable.

If the Service Provider fails to provide the mandatory company information and the opportunity to review the order, the withdrawal period is automatically extended to 14 days.

6. Complaint handling and legal disputes

In the event of any complaint, consumers may seek redress by contacting info@amanibahari.com. Should the dispute not be resolved amicably, the parties may refer the matter to the Zanzibar Fair Competition Commission (FCC) or the competent Zanzibar court (Zanzibar High Court / Magistrate Courts).